Voices and Choices, Chesham Bucks.

Welcome to Voices & Choices

Voices and Choices is a Registered Charity and Community Interest Company (CIC) based in Chesham, Buckinghamshire. It has been set up to provide information and advice to help people to remain in their homes with the help and support of community services and other agencies. It will also provide reassurance to family carers living outside Buckinghamshire.


Safe and Sound at Home

 It is often the little things that go wrong which affect whether we feel in control of our lives.  It could be the cobwebs, the garden, our hair, or the family insisting we can’t cope.

Whatever matters to you, we will help by offering friendly, impartial information, advice or advocacy which helps you stay safe and sound in your own home.


Need our help?

Whatever you need: a trusted tradesman, access to a leisure or social activity, advocacy to talk to a health provider, or any other impartial information, advice and support, we can help you find safe services to maintain your independence in your home.  If you are elderly, or have a physical or learning disability, a mental health problem, or you are living alone, and you live in Amersham, Chesham, Gt Missenden or Prestwood and surrounding parishes, we are here to help.

Find out about the services we offer.


We need you

Will you join us today to help us provide a service that will touch a need in the lives of most families at some point?  Could you volunteer a couple of hours of your time to visit people in their own homes, answer telephone queries, or help populate our information hub?  Would you give a few pounds a month to help provide the support necessary for people to remain living independently?  Our aim is to ensure people feel safe and sound enough to stay in their own home.

Find out more about how you can help make a difference to people’s lives.

BCC Adult Short Breaks Strategy Consultation 

We want to create services that will support people to live more fulfilling lives, stay independent for longer and help them to remain with their families or closer to their own communities.

One way we are doing this is to look at the way we provide Adult Short Breaks so that we can make sure they meet the needs and priorities of the people who will use them. We are seeking people’s views in our consultation. There are a number of ways that you can respond.

You can have your say by:

  • completing our questionnaire online – go to the ‘Have your say’ page of www.buckscc.gov.uk. Hard copies will be available at drop-in sessions, by contacting us at shortbreaks@buckscc.gov.uk or calling 01296 383 122 and leaving a message
  • coming along to a drop in session (more details below)
  • writing to us at Buckinghamshire County Council County Hall, Walton Street, Aylesbury, Buckinghamshire HP20 1UA
  • emailing us at shortbreaks@buckscc.gov.uk

This consultation will run from the 29 June – 10 August 2018 (subject to ratification). The results of the consultation will be published on our website www.buckscc.gov.uk

Feel free to drop-in and talk to us

We would like to invite you to join us at one of our informal drop-in session to discuss what should be considered in the strategy. This strategy will cover all forms of short breaks (not just residential). As a guide some of the things we would like you to consider are:

  • What do you value most about short break services?
  • What would you like to change about the current approach to short breaks?
  • What outcomes should we be trying to achieve in providing short breaks?
  • What would concern you about any change in approach to short break services?

Drop-in session dates and venues 

County Location Proposed Location Date of meeting Time of meeting
Buckingham Community Centre 05.07.18 12:30 – 4:30
Aylesbury Library 11.07.18 12:30 – 4:30
Seeley’s Seeley’s day centre 18.07.18 1:30 – 4:30
Burnham Day Opportunity Centre 25.07.18 12:30 – 4:30
High Wycombe Library 02.08.18 9:30 – 12:30

These sessions are informal, and provide the opportunity to talk to someone on a one-to-one basis. We expect it take about 10-20 minutes of your time, however please do not feel you have to come – especially if you feel you have already given us your views.

Feedback from these sessions will contribute towards shaping the final strategy.

Voices & Choices News

Chiltern & South Bucks Lottery is a fun and effective way for us to raise funds. Visit the Voices & Choices page on the Chiltern & South Bucks Lottery website to enter and we’ll collect 50% of all ticket sales made.

All supporters will get the chance to win prizes of up to £25,000 for just £1 per week. Every ticket has a 1 in 50 chance of winning a prize every week! That’s better than the National Lottery and the Health Lottery.

Safeguarding News

The Office of the Police and Crime Commissioner for Thames Valley has today launched “Victims First” as a new service for victims in the Thames Valley who are struggling to cope with the impact of a crime.

Victims First is available across Berkshire, Buckinghamshire and Oxfordshire and provides free tailored emotional and therapeutic support to all victims and witnesses of crime, as well as family members of victims (if they require it). The service allows for one front door for all victims in the Thames Valley who require support and is available regardless of:

•    Crime type
•    Whether or not the crime has been reported to the police
•    Whether they were a victim of a recent or historic crime
•    Wherever the crime happened.

Anybody who needs support can access it through:
Tel: 0300 1234 148
Website: www.victims-first.org.uk

You can follow us on Facebook where we have lots of information on crime types, crime prevention and support available:
Facebook: https://www.facebook.com/victimsfirstTV/ 

More information on the launch of Victims First can be found on the Police and Crime Commissioners website or follow this link: Police and Crime Commissioner – Thames Valley

 Attempted Burglary in Chesham

Between Thursday 28th June 2018 at 8 pm and Friday 29th June 2018 at 6.30 am an attempted burglary occurred at Delmeade Road, Chesham. The offenders tried to gain access to the house via the front door.

If you saw or heard anything suspicious in the area of Delmeade Road please contact Amersham Investigation Hub via the Thames Valley Police non emergency number, 101 and quote crime reference 43180196899.

If you don’t want to speak directly to the police you can contact the independent charity Crimestoppers anonymously on 0800 555111 or online at www.crimestoppers-uk.org

No personal details are taken, information is not traced or recorded and you will not go to court.

Spring into Action – Crime Prevention Advice

As we see an improvement in the weather, we thought it would be beneficial to provide some crime prevention advice in relation to burglaries and theft from motor vehicles.


* Keep all valuables and keys out of sight and out of reach of doors and windows.
* Keep front and back doors locked, even if you are in.
* Ensure all windows are closed when leaving your property, it may be tempting to leave upstairs windows open, but we have previously had reports of burglars using ladders.
* Consider joining a Neighbourhood Watch Scheme.
* If you are going away on holiday, try and make your house look occupied. Timer switches and fake TVs are a good way of making it look as if someone is in. Ask a trusted neighbour to keep an eye out, and pull the wheelie bin back in if you leave it out before you go away.
* Ask a neighbour to park their car on your drive if you are leaving it empty.
* If you have a gate on your driveway, please close it. Side gates and access to the rear of your property should be secure and locked to prevent burglars sneaking around the back so that they won’t be seen.

For more top tips please visit the crime prevention advice on the Thames Valley Police website.

Theft From Motor Vehicle

Vans have been broken into and tools taken; this includes gardening equipment and power tools. Please remove all valuables from your vehicle at the end of the day, or park so that access into the van is restricted. The Neighbourhood Policing Teams can mark your property using CRE Marking, if you would like this service please contact your local team.

When parking your vehicle please ensure you remove everything. Laptops that are left on standby are still traceable using a Bluetooth search: an example would be if you have left your laptop in the boot of your car, a criminal can search nearby Bluetooth connections, if it comes back nearby the likelihood is there is something in the boot of the car; criminals will then break windows and take your property.
Sunglasses, satnavs, phones, handbags and wallets are often left in vehicles and, on occasions, with the vehicles unlocked or windows left open. Please remove your valuables as soon as the car is left unoccupied.

If you would like any specific advice regarding crime prevention, please contact the local neighbourhood team, or check on the TVP website when your local team are holding a Have Your Say meeting.

False Telephone Preference Service Calls

Fraudsters are cold-calling victims, falsely stating that they are calling from one of the well-known UK telecommunication service providers. They call victims claiming to provide a ‘Telephone Preference Service’ – an enhanced call-barring service, which includes barring international call centres. 

In all instances, direct debits are set up without following proper procedure. The victim is not sent written confirmation of the direct debit instruction, which is supposed to be sent within three days.The fraudsters ask victims to confirm/provide their bank account details, informing them that there is a one-off charge for the service. Victims instead see monthly debits deducted from their accounts, which they have not authorised. The fraudsters often target elderly victims.

On occasions when victims attempted to call back, the telephone number provided by the fraudster was either unable to be reached or the victim’s direct debit cancellation request was refused.

During 2017, there were 493 Action Fraud Reports relating to this fraud.

Protect yourself:

  • There is only one Telephone Preference Service (TPS). The TPS is the only official UK ‘do-not-call’ register for opting out of live telesales calls. It is FREE to sign-up to the register. TPS never charge for registration. You can register for this service at http://www.tpsonline.org.uk.
  • You will receive postal confirmation of genuine direct debits. If you notice unauthorised payments leaving your account, you should contact your bank promptly.
  • Always be wary of providing personal information, or confirming that personal information the caller already claims to hold is correct. Always be certain that you know who you talking to. If in doubt hang up immediately.

If you have been affected by this, or any other type of fraud, report it to Action Fraud by visiting www.actionfraud.police.uk or by calling 0300 123 2040.

How you can help

Join our Newsletter Today!

As we develop this exciting new service why not stay in touch? We can bring the website to you every month keeping you up to date on what information and services are available and other news.

Contact Us

Would you like to learn more about what we do? Perhaps you would like to participate in some way? Send us a message and we can get back in contact with you.


Make a difference to people that live in or near your community. We have a number of exciting roles ranging from advocacy advisor to website development. If you are willing to provide a few hours a week to help people remain independently in their own homes then we have just the role for you.


Can you help us to raise funds? Would you like to make a donation to help Voices and Choices develop services in Buckinghamshire? We need your help to build this service.

Case Studies

Case Study: Just a Gardener!

Just a Gardener!

Mrs G was recently widowed.  She lives in a family house with a large garden that was her husband’s pride and joy.  She is distressed she cannot keep the garden to the standard he did, but does feel closest to him when she is there.   Her children who do not live close by, are worried that the house may be targeted if it looks uncared for and are suggesting that she move to sheltered accommodation.  She would prefer to stay safe and sound in the family home.  She needs someone to talk to and help her explore her options.  Voices and Choices can help Mrs G work through the plethora of choices: a gardener; male or female: the garden maintained or changed: a shared vegetable patch?  Would she like Voices and Choices to advertise for a gardener to protect her privacy?  Would she like a volunteer to sit alongside her when she talks to prospective gardeners?

woman digging the ground at her garden using a spade

Voices and Choices can help at any of these stages, from providing a list of local gardeners, visiting her at home to support her through the entire process and, if it goes wrong, to help her complain about an unsatisfactory service.

Following our work with Mrs G, we ask her whether we can provide some reassurance to her family.  With her permission we contact the family, in Durham and Sydney, and tell them of our work with Mrs G.  Both children are concerned that family commitments and distance mean they cannot drop everything if Mrs G requires further help.  We can offer the family a number of choices to give them peace of mind.   We can ring her on an agreed timetable to see how things are going.   We can contact her immediately there is a local problem, snow-fall, flooding, etc.  We can help problem solve if the family ring to say there is something we can help with, or we can send the families our newsletter so they have can keep up-to-date with what we do.  At this stage the family decide they would like the newsletter and would like us to contact Mrs G monthly to see how things are going.  We are aware that both children have lasting powers of attorney and in the event of a deterioration will contact them immediately with details of local services.

Case Study: Who will feed the cats?

Who will feed the cats?

Jane has multiple sclerosis.  She lives alone, supported by her sister who lives locally but has a young family.  Jane has the opportunity to go away for a fortnight on a holiday arranged through her support group.  Jane has not had a holiday for a long time and the logistical problems of her MS means she has not found a trip she feels she can go on alone.  The love of her life is her two cats.  Jane lives in a ground-floor flat with access to a small patio but no garden so the cats are house cats.  Jane does not feel she can go away and leave her cats for a fortnight and it is too much to ask her sister to cope with the feeding – and the litter-tray.  Jane rings Voices and Choices to ask if they have any suggestions.  The office volunteer provides details of a couple of services that can help.  Jane can either ring them herself or we can do it on her behalf – whichever she prefers.  Jane rings the services and finds one that is right for her and her cats.  She can go away with a quiet mind.

Case Study: My Doctor does not listen to me

My Doctor does not listen to me!

George has been upset since the breakdown of his marriage last year.   Although he is coping at work, he finds the weekends very hard and sometimes spends the whole time in bed.  He has been to see his doctor but she seems to be very unsympathetic.  Because he is managing at work, she doesn’t believe he is becoming depressed, and has hinted that he stays in bed at the weekends because his wife is no longer around to cook for him.  He contacts Voices and Choices to see whether we can offer any support for him.  A volunteer visits George and together they work on writing down some evidence to show what is happening for George.  The volunteer goes to the GP with George and supports him with his discussion with the doctor, at one point giving George a gentle prompt.  George is aware that he has put on a lot of weight and one of the options the GP suggests is a prescription for weight watchers or slimming world which might also help find him some new friends.  The GP also provides a couple of treatment options for George to consider.

Next: About Us

Voices and Choices CIC

Voices & Choices CIO
The White Hill Centre, White Hill
Chesham, Bucks. HP5 1AG
Tel: 01494 784566

Copyright ©2016 Voices & Choices CIO

Voices & Choices CIO is a company limited by guarantee and registered in England and Wales. Company No: 9374009

Registered Charity No: 1172724 CIO

 Funded by


Charity Website Development

by Mark Wingrove